For many, the mobile phone is becoming the key interface between the organization and the individual. This includes not just the delivery of training material, but also the ability to gather additional data about the user’s context, behavior and needs.
Likewise, mobile phones may connect to other smart devices (i.e. wearables or other connected health devices) that provide insights which can be used to deliver training more effectively.
Finally, mobile devices increasingly support voice interfaces (i.e. Siri, Alexa etc.) that provide another path for delivering training (including just-in-time training in response to user questions). Thus a worker faced with a dangerous material spill could simply describe the situation and request approved emergency procedures by voice rather than navigating through on-screen menus or searching for the applicable material.